Wednesday, January 13, 2010

What's in a Price

I often talk with clients about pricing. Obviously, it's one of the most important things there is to do before starting a project. Yeah I have the clients that I've worked with for so long they know I'm fair in the way I charge and have no worries about my pricing. Lately though, I've been running across a lot of potential clients that want comprehensive pricing - I applaud that. I don't know if I would want to work with a client that doesn't want to at least know what a project would cost up front. But in the end I want to say don't just make a decision on pricing. I've got more then one client that went with the cheaper firm and after they paid them they hired me to do the job right.

Here's the thing - all prices aren't created equal. This applies to almost everything in life. Yeah you could go with the lowest price, but you have to ask yourself are you confident with that firms work, are you confident that they are going to turn your project around in a fair time frame and most importantly are they going to make those 7 rounds of changes expediently? I've heard of clients that end up waiting 4-5 days to get simple text revisions made.

I'm not the cheapest place to get design done, but I'm also not nearly as expensive as an ad agency. My overhead is low and my quality of work is stellar. I pride myself on responding to my clients and making sure the are getting the best product for their business. Maybe that's why I have many client relationships that are well over a decade old.
I love what I do, but I hate to see people pay a lot of money for really bad work. Next time you are looking to hire a design firm take a good look at their work, talk with the actual people you'll be dealing with and most importantly make sure they really want to build a relationship with you. Believe it or not there are a lot of firms that are just trying to pay this months bills and aren't thinking at all about the future.